Bilingual Direct Investing Representative

Profile

Location:
Montreal , QC
Closing Date:
March 31, 2022
Department Overview
Every single day is an adventure! Within TD’s Contact Center, you’ll find a community of colleagues helping TD’s 25 million customers to achieve their life goals.
Your role within the Contact Center is essential to TD’s success, as our customers are at the center of everything we do. You’ll support customers and internal/external partners with a variety of financial services through inbound and outbound calls, and digital channels.
Grow, learn and lead; beyond your day-to-day work, you’ll be supported with professional development and encouraged to build an exciting career at TD. You’ll help deliver a legendary experience to our business, our customers’ lives and our communities
Job Description
It starts when you pick up the phone or log in online. With each conversation, you’ll be playing one of the most important roles supporting our customers’ happiness with the bank. Every day, you will:
Provide customers with the best solutions and offer advanced guidance and expertise on how TD’s digital assets can help them meet their financial needs now and in the future.
Deliver outstanding inbound and/or outbound advice and service and/or sales support to moderately to highly complex transactions related to financial products and services with an aim to provide complete and correct solutions the first time.
Act as an advice process/product expert to play a key role in addressing customer concerns should they arrive and, be accountable for problem solving and/or raising matters to the appropriate people.
Work towards achieving set goals while being an ambassador for innovation by offering legendary experiences and trusted advice.
Implement advice and customer service procedures and approaches to complete work efficiently.
Work effectively as a team, use and learn from each other’s knowledge and support your co-workers to resolve customer issues.
Start of training classes would be on April 4th, 11th and 25th 2022.
TO APPLY:
If you have the skills and experience required for this position, please forward your resume to:
E-mail: ****
Posted 2022-03-09

Company info

Sign Up Now - BilingualCrossing.com