Bilingual English/Spanish Workers Compensation Claims Advocate - Las Vegas NV - 2168217

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Job Code
2168217
If you are located within commutable distance to Las Vegas, NV, you will have the flexibility to work from home and the office in this hybrid role* as you take on some tough challenges.
Cuando se trata de salir adelante y tienes la voluntad de ganar, vamos a llamarlo gran potencial de carrera
! Imagine being able to get answers to your health plan questions from someone who speaks the same language as you do.Or, the opposite, not being able to get the answers.At
UnitedHealth Group
, we want our customers to get those answers by speaking to one of our Bilingual Representatives.If you're fluent in English and Spanish, we can show you how to put all of your skills, your passions and your energy to work in a fast - growing environment.
At UnitedHealthcare
, were simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us and start doing your lifes best work.
SM
Under minimal supervision, the Workers Compensation Claims Advocate
is responsible for providing expertise and telephonic customer service to injured employees. The Claims Advocate will assist the Claims Adjuster and/or Managed Care Organization with the administration of the workers compensation claims and coordination of benefits and medical care.
This position is full-time. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 5:00pm. It may be necessary, given the business need, to work occasional overtime. Our office is located at 2720 N. Tenaya Way, Las Vegas NV 89128.
Employees will be required to work some days onsite and some days from home
*All Telecommuters will be required to adhere to UnitedHealth Groups Telecommuter Policy.
Primary Responsibilities:
Direct phone-based customer interaction with injured employees. The Claims Advocate is required to contact injured employees by telephone within 1 business day of notice of injury to inform and explain to the employee what to expect during the workers' compensation process.
The Advocate will diary and make follow up contacts with the injured employees.
Resolve or assist in the resolution of simple to complex issues. The Advocate will make recommendations on services and will routinely work closely with the Claims Adjuster to expedite problem resolution for the injured employee.
Acts as a technical resource and point of contact for the injured employees. The Claims Advocate will answer questions and provide customer service to injured employees.
Plan, prioritize, organize and complete work to meet established objectives.
Document discussions and all other activity in the claims system.
Other duties may include administrative support including the preparation and distribution of correspondence.
Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High School Diploma / GED (or higher) OR equivalent work experience
2 years customer service experience
1 years workers compensation experience
Bilingual fluency in English and Spanish
Experience with Microsoft Word (create correspondence and work within templates), Excel (ability to sort, filter and create simple spreadsheets) and Outlook (organize email, manage calendar, share files)
Abilityto work any of our 8-hour shift schedules during our normal business hours of 8:00am - 5:00pm. It may be necessary, given the business need, to work occasional overtime.
Preferred Qualifications:
3 years Customer Service Experience
Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)
Social work, behavioral health, disease prevention, health promotion and behavior change (working with vulnerable populations)
Telecommuting Requirements:
Reside within commutable distance to Las Vegas, NV
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Ability to keep all company sensitive documents secure (if applicable)
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Soft Skills:
Ability to multi-task and understand multiple products and multiple levels of benefits within each product
Excellent oral and written communication skills
Excellent analytical and problem solving skills
Careers with UnitedHealthcare.
Work with a Fortune 5 organization thats serving millions of people as we transform health care with bold ideas. Bring your energy for driving change for the better. Help us improve health access and outcomes for everyone, as we work to advance health equity, connecting people with the care they need to feel their best. As an industry leader, our commitment to improving lives is second to none.
Nevada Residents Only:
The salary range for Nevada residents is $16.00 - $31.44.Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, youll find a far-reaching choice of benefits and incentives
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyoneof every race, gender, sexuality, age, location and incomedeserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group
is a drug - ****
Expires:
2023-07-01
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