Coordinator-Sales Bi-lingual REMOTE

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Job SummaryPerform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing, copying). Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Promote awareness of brand image internally and externally. Gather materials and assemble information packages (e.g., brochures, promotional materials). Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events). Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.Critical TasksPolicies and ProceduresMaintain confidentiality of proprietary materials and information.Protect the privacy and security of guests and coworkers.Follow company and department policies and procedures.Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.Perform other reasonable job duties as requested by Supervisors.Guest RelationsAddress guests' service needs in a professional, positive, and timely manner.Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.Thank guests with genuine appreciation and provide a fond farewell.Engage guests in conversation regarding their stay, property services, and area attractions/offerings.CommunicationSpeak to guests and co-workers using clear, appropriate and professional language.Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.Talk with and listen to other employees to effectively exchange information.Working With OthersSupport all co-workers and treat them with dignity and respect.Develop and maintain positive and productive working relationships with other employees and departments.Partner with and assist others to promote an environment of teamwork and achieve common goals.Sales Coordinator Job Family Sales And MarketingPhysical Tasks Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.SalesPerform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, sending outgoing faxes, delivering incoming faxes, copying, opening or distributing mail).Analytical SkillsnComputer SkillsnLearningnInterpersonal SkillsnTeam WorknInterpersonal SkillsnCustomer Service OrientationnDiversity RelationsnCommunicationsnEnglish Language ProficiencynCommunicationnListeningnTelephone Etiquette SkillsnWritingnApplied ReadingnPersonal AttributesnDependabilitynIntegritynPositive DemeanornPresentationnInitiativenOrganizationnDetail OrientationnTime ManagementnMulti-TaskingnPlanning and OrganizingnPreferred QualificationsEducation  nHigh school diploma/G.E.D. equivalent Related Work Experience  nAt least 1 year of related work experience Supervisory Experience  No supervisory experience is requiredAt Marriott, we are committed to putting our associates first and their health and safety are our highest priorities. This position requires associates to be fully vaccinated for COVID-19 per current Public Health Agency of Canada standards or approved for a Human Rights accommodation.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Notification To Applicants: Central Canada Sales Office takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance.  If you require an accommodation in relation to this job posting, our online application or an interview, please **** or email **** and a member of our Human Resources team will respond to your request.  Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.Notification To Applicants Central Canada Sales Office takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please **** or email **** and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process. Source: Hospitality Online,

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