Home Care Scheduling Coordinator

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Job Information
Humana
Home Care Scheduling Coordinator
in
Richmond
Virginia
Description
SeniorBridge is hiring an experienced Homecare Scheduling Coordinator.
SeniorBridge is Humana's wholly-owned home care business acquired in 2012. We provide concierge care management, private duty nursing, and personal care assistance services to seniors.
The Scheduling Coordinator is responsible for carrying out the day to day paraprofessional scheduling and general office functions of the branch. This position can be Work-at-Home most of the time. Occasional shifts in the office may be required once the Richmond branch office re-opens.
Responsibilities
The Homecare Branch Office Scheduling Coordinator is the face of SeniorBridge for anyone calling into the office. This professional will field client and employee calls and respond or redirect as needed. Responsibilities include:
Ensures that requests for homecare service are filled promptly , and scheduled into computer in a timely manner
Ensures that homecare schedules are complete and accurate in computer
Reviews Santrax records daily to ensure that all staff are at clients as scheduled. Follows up immediately on any discrepancies.
Reviews all scheduled homecare daily in preparation for payroll, and billing approvals by manager
Reports any client or staff issues to supervisor promptly
May participate in administrative on call backed up by professional staff for client/family issues
Schedule is Monday - Friday, 8:30am to 5pm.
Required Qualifications
1 years of Home Care scheduling experience
Excellent communication skills, both verbal and written
Ability to build quick rapport and provide concierge level of customer service over the phone.
Proficiency in all Microsoft Office applications, including Word and Excel
Working knowledge of computers, or a demonstrated technical aptitude and an ability to quickly learn new systems
Ability to perform multitasking in a fast-paced environment
Experience providing customer-service in a warm and empathetic manner
We will require full COVID vaccination (**** for this job as we are a healthcare company committed to putting health and safety first for our members, patients, associates and the communities we serve.
If progressed to offer, you will be required to provide proof of full vaccination or documentation for a medical or religious exemption consideration where allowed by law. Requests for these exemptions should be submitted at least 2 week prior to your scheduled first day of work.
Preferred Qualifications
High School Diploma; Associate's or Bachelor's Degree preferred
3 years of Home Care Scheduling experience
Experience with ClearCare scheduling platform
Bilingual: English/Spanish
Additional Information
As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire SMS Text/Voice Messaging to enhance our hiring and decision-making ability. Modern Hire SMS Text/Voice Messaging allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.
High School Diploma; Associate's or Bachelor's Degree preferred
More than 1 year of Home Care Scheduling experience
Bilingual: English/Spanish
Scheduled Weekly Hours
40

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