Commercial Specialist Outbound - Dutch Speaker

Profile

, Poland

Job Family Group:

Commercial and Retail

Worker Type:

Regular

Posting Start Date:

March 16, 2021

Business unit:

Experience Level:

Early Careers

Job Description:

Shell Fleet Solutions (SFS) is Shell’s fuel card business serving millions of business customer on over 40,000 Shell retail sites daily. Beyond ensuring a convenient and secure way to pay for fuel (via the Shell Card), We also offer to our customers a range of mobility solutions that help them increase the efficiency, profitability and safety of their fleet – EV charging, CO2 offsetting, Tolling solutions, as well as Telematics are only a few solutions that help our customers be prepared for the future.

We have ambitious growth plans in the SME segment and we look for a keen, driven and curious sales & customer support agent to join us on this growth journey. We are looking for “go getter” with the right amount of “can do attitude” to join a young, dynamic team. The primary focus of this role will be to drive the growth of the SME customer segment in UK, however additional requests for other customer groups might be part of your role:


Using digital tools and various databases to contact potential customers and presenting specific products or services with a sales goal
Support potential customers in onboarding activities pertaining to setting up accounts
Respond to customer issues within the agreed SLA, by connecting with relevant teams to reach a resolution
Track trends and insights from the customers or prospects, including number of active/inactive cards, overall volume purchased, performance vs. customer-declared volumes
Managing documents to get credit vetting of the customer.
Preparing the documentation according to accepted offer and collecting customer signatures and necessary documents (including the prolongation of existing contracts).
Provide effective day to day support to existing customers incl.: customer management and periodical verification of customer needs, experiences & wishes; Understanding customers growth plans, new destinations or business areas in order to propose additional products or services.
Active management of CRM system, tagging opportunities, insert commercial changes, update customer details.
Regularly engage with product & marketing teams regarding customer issues, opportunities for improvement and competitor activities.
Churn – proactive contact with customers with declining volumes or with customers that stopped uplifting with Shell cards.


Requirements:


Dutch minimum C1 level or native and fluent English
Experience in Customer Operations/sales or marketing
Customer first approach
Ability to use digital tools to identify and connect with potential customers via phone, email and live chat
Quick learner mindset to quickly understand the Shell Cards offer, including Road Services, key benefits, features and best practices.
Applicants for the job should have excellent verbal communication skills as it requires describing products or services in order to persuade a prospect to convert
Ability to analyse data & good Excel skills.
Sales/business acumen and entrepreneur mindset.
Diligent with positive attitude.
Professional business stakeholder management.


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DISCLAIMER:

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.

According to the United Nations, the global population could increase to more than 10 billion people. A key role for society – and for Shell – is to find ways to meet the growing demand for energy, with less carbon emissions. We need people who dare to think differently – to take part in developing tomorrow’s energy solutions today.

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