Guest Services Associate I

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Position Summary The Guest Services Associate assists patient families and visitors by offering detailed, tailored information for an exceptional patient experience. With their service expertise and extensive knowledge of Phoenix Children`s and the Phoenix area, Guest Services Associates ensure that patient family and visitor experiences exceed their expectations. This position connects guests with appointments, services in clinical and non-clinical areas and visitation while adhering to access policies and processes and providing navigational assistance to destinations. Coordinates services for patients requiring special needs accommodations for positive clinical outcomes. Responsible for effectively organizing, assembling and arranging resources to address patient family and visitor inquiries. Education High School Diploma or equivalent (Required) Associates Degree in hospitality, business, customer service or related field OR equivalent combination of education and/or customer service experience. (Preferred) Experience Two (2) years of experience in a high volume customer/visitor setting interacting directly with customers/visitors. (Required) Experience maintaining confidential information. (Preferred) Certifications Customer Service coursework or certification. (Preferred) Special Skills Effective interpersonal skills, oral/written communication, organizational/time management, critical thinking skills, and a positive professional attitude. (Required) Skills with Microsoft Office Suite. (Required) Knowledge of medical terminology (Preferred) Bilingual in Spanish (Preferred)

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