Clinical Services Pharmacy Technician

Profile

Description

The Consultative Pharmacy Technician 2 certified Pharmacy Technician who acts as an intake for all calls from patients, pharmacies and providers. The Consultative Pharmacy Technician 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.

Responsibilities

Hi! Thank you for your Interest in Humana Pharmacy Clinical Services

What type of work does Clinical Services do?

We spend a great deal of time on the phone with our members. The nature of the conversation varies each call. Below are a few examples of scenarios we handle.

o Clinical questions- we triage the call to evaluate the member's concerns, answer questions within our scope, and hand the call off to a pharmacist when appropriate.

o Problems with an order- we can assist members with concerns such as packages lost in the mail, orders needing approval, returns, and delayed orders.

o Clinical Services Technicians provide the member with resolution for any and all concerns within our scope of practice. Initiative, decision-making skills, and communication are pertinent to the role.

What type of work does a Clinical Services Tech in training Technician do?

Associates in Clinical Services work in office or from the convenience of their home in a call center capacity and perform the following:

o Handle inbound & outbound calls.


Associates are automatically queued for incoming calls.

They will resolve the members concerns, complete the request, then return to the queue for their next incoming call.


o Interact with internal partners (leaders and peers) and external partners (patients and providers) via phone, instant messenger, and email.

o Multitasking (phone, computer, keyboard, and mouse provided by Humana).


Phone- inbound/outbound calls using a desk phone or computer phone.

Navigating 5 applications while speaking to/assisting our members.

Typing: note taking, data entry.

Research: using Humana-provided resources as well as chat/email to answer questions and assist with the member's needs.


What are the departmental expectations?

Available to work 8 hour shift M-F with a Saturday rotation and some holidays. The Clinical Services Pharmacy Technician scheduled hours are Monday through Friday, 11:30AM-8:00PM MST (March-November) and 12:30PM-9:00PM MST (November-March ).


Key performance measurements include call quality, average time per call, and results of an experience survey conducted by the member.


o Appraisal period upon hire to work toward department goals.


Attendance/Punctuality in a call center environment is crucial

Ability to remain professional, calm and de-escalate tense situations

If you will be working from home,


o You are required to provide your own internet (min. of 20 MBPS), desk, fire extinguisher

o Your computer must be wired to the modem, you cannot use Wi-Fi

o Appropriate State Board licenses must be maintained at your workstation.

o Designated work area -must be separate from other traffic in your home

Required Qualifications


Active AZ or TX Pharmacy Technician license
Experience as a Pharmacy Technician OR call center experience in a pharmacy or related call center setting
Excellent communication skills
Experience using multiple computer applications simultaneously and strong data entry skills
A positive, proactive attitude with a passion for customer service
Must be passionate about contributing to an organization focused on continuously improving consumer experiences


Preferred Qualifications


High School Diploma or GED
National Pharmacy Technician - PTCB or ExCPT
Bilingual in Spanish


Additional Information

The Clinical Services Pharmacy Technician scheduled hours are Monday through Friday, 11:30AM-8:00PM MST (March-November) and 12:30PM-9:00PM MST (November-March) with a Saturday rotation. Candidates must reside in Arizona or Texas.

Vaccine Policy

Humana and its subsidiaries require vaccinated associates who work outside of their home to submit proof of vaccination, including COVID-19 boosters. Associates who remain unvaccinated must either undergo weekly negative COVID testing OR wear a mask at all times while in a Humana facility or while working in the field. Every associate and contractor who work inside a Humana facility or in the field, regardless of vaccination status, must complete a daily health screening questionnaire.

Please note: Some areas of our business, such as the Primary Care Organization including CenterWell, Conviva, Kindred at Home, onehome, SeniorBridge, Neighborhood Centers, Pharmacy Distribution Centers and others, may be required to adhere to federal, state or local or additional workplace guidelines.

Work-At-Home Requirements:


WAH requirements: Must have the ability to provide a high speed DSL or cable modem for a home office.
A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.
Satellite and Wireless Internet service is NOT allowed for this role.
A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information


Why Humana?

At Humana, we know your well-being is important to you, and it's important to us too. That's why we're committed to making resources available to you that will enable you to become happier, healthier, and more productive in all areas of your life. Just to name a few:


Work-Life Balance
Generous PTO package
Health benefits effective day 1
Annual Incentive Plan
401K - Immediate company match
Well-being program
Paid Volunteer Time Off
Student Loan Refinancing


If you share our passion for helping people, we likely have the right place for you at Humana.

Social Security Task:

Alert: Humana values personal identity protection. Please be aware that applicants being considered for an interview will be asked to provide a social security number, if it is not already on file. When required, an email will be sent from **** with instructions to add the information into the application at Humana's secure website.

Scheduled Weekly Hours

40

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our ****

Company info

Sign Up Now - BilingualCrossing.com