ACCESS Representative / Care Management Support Assistant 2 / Miami South Hub

Profile

Description

Healthcare isn't just about health anymore. It's about caring for family, friends, finances, and personal life goals. It's about living life fully. At Conviva, a wholly-owned subsidiary of Humana, Inc., we want to help people everywhere, including our team members, lead their best lives. We support our team members to be happier, healthier, and more productive in their professional and personal lives. We encourage our people to build relationships that inspire, support, and challenge them. We promote lifelong well-being by giving our team members fresh perspective, new insights, and exciting opportunities to enhance their careers. At Conviva, we're seeking innovative people who want to make positive changes in their lives, the lives of our patients, and the healthcare industry as a whole.

Responsibilities

Must be fully bilingual in English and Spanish

Conviva is seeking a candidate to join our Team as an ACCESS Representative / Care Management Support Assistant who is interested in being part of a team that focuses on excellence and service to others.

Location Schedule - Required to work out of the following centers throughout the week:

Conviva Care Center North Homestead: 1 days out of the week

650 N. Homestead Blvd. Homestead, FL 33030

Conviva Care Center Krome: 1 days out of the week

442 Washington Avenue Homestead, FL 33030

Conviva Quail Roost : 3 days a week

18623 South Dixie Highway Miami, FL 33157

Conviva Care Hialeah/Miami Centers as needed

Essential Functions:

Increase Dual Eligible membership in Conviva locations

Assist patients with applying for services available through DCF such has Medicaid, and Food stamps.

Addresses and documents inquiries pertaining to renewals or any new submissions by following department process and Department of Children and Families (DCF) guidelines.

Provide any extra assistance available through government programs that patient could qualify for.

Maintain applicant files and follow up on case status.

Attention to detail when documenting on EMR/ECW

Utilize excellent time management skills to maximize efficiency

Assist centers with increasing patient retention, patient loyalty, and growth

Serves as advocate and educator to applicants in need of assistance of services provided by DCF.

Travels/works out of multiple Conviva centers.

Comply with all HIPPA and rules and regulations.

Provide weekly and monthly report to direct supervisor.

Contribute to team effort by accomplishing related results as needed

Required Qualifications

High School Diploma

Bilingual English and Spanish

Knowledge of Microsoft Word, Excel and Outlook

Administration support experience in a healthcare industry

Strong customer service skills

Attention to detail

Must be willing to travel locally to work out of multiple Conviva centers.

Effective verbal and listening skills

Ability to multi-task, prioritize and manage time effectively.

Preferred Qualifications:

Experience working with DCF and/or the DCF ACCESS program

Experience resourcing assistance programs to help low-income households and/or better the lives of others.

Social worker or case management experience

Microsoft Access proficiency

Monday through Friday: 8am to 5pm

Alert

Conviva, a subsidiary of Humana, values personal identity protection. Please be aware that applicants being considered for an interview will be asked to provide a social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions to add the information into the application at Humana's secure website.

Interview Format

As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule.

If you are selected for a first round interview, you will receive an email correspondence inviting you to participate in a Modern Hire interview. In this interview, you will receive a set of interview questions over your phone and you will provide recorded or text message responses to each question. You should anticipate this interview to take about 15 minutes. Your recorded interview will be reviewed, and you will subsequently be informed if you will be moving forward to next round of interviews.

Benefits

Being a part of the Conviva team gives you: We offer tangible and intangible benefits such as medical, dental and vision benefits, 401k, tuition reimbursement, vacation, paid holidays, work-life balance, growth, a positive and fun culture and much more.

Additional Information :

Associates are required to be fully COVID vaccinated, including booster, or undergo weekly COVID testing and wear a face covering while at work. The weekly testing will need to be done through an approved Humana vendor, and unvaccinated associates should follow all social distancing and masking protocols if they are required to come into a Humana facility or work outside of their home.

If progressed to offer, candidates will be required to:

Provide proof of full vaccination, including booster OR

Provide proof of applicable exemption including any required supporting documentation

Medical, religious, and state exemptions will be available.

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com