Bilingual English/Spanish Outbound Contacts Representative 1- Miramar FL

Profile

Description

The Outbound Contacts Representative 1 represents the company by making outbound contacts to members and/or providers regarding a variety of issues. The Outbound Contacts Representative 1 performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments.

Responsibilities

Completes necessary follow up with members and/or providers

Ensures responses to member and/or provider inquiries are completed on a timely basis to achieve service and quality standards

Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing

Works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.

Required Qualifications

High School Diploma or equivalent

Bilingual (English/Spanish) with ability to pass the Interagency Language Rating (ILR) exam

Proficiency in Microsoft Office applications, including: Outlook, Word and Excel

Adaptable with the ability to thrive in a fast paced environment

Strong attention to detail

Strong typing and computer navigation skills

Capacity to use multiple computer applications simultaneously

Effective verbal and listening communication skills

Available to work Monday-Friday 8am-5pm EST

Preferred Qualifications

Associate's or Bachelor's Degree

Experience in inbound/outbound call center, administrative or related customer service

Experience in healthcare

Additional Requirements

Must have the ability to provide a high speed DSL or cable modem for a home office (Satellite and Wireless Internet service is NOT allowed for this role). A minimum standard speed for optimal performance of 10x1 (10mbs download x 1mbs upload) is required

Customer Care Assessment / Virtual Job Experience (SCORED ASSESSMENT): After submitting your application, if you are selected to move forward you will receive an email to complete the Virtual Job Experience (VJE). This is an online activity where you will learn more about Customer Care jobs at Humana, try out some of the most common job tasks, and tell us more about yourself. Most people complete the VJE in approximately 30 minutes. To complete it, you will need a smart phone, computer or tablet with internet access, and speakers/headphones. We do not make job offers to candidates that do not complete the VJE. The email will come from vjtadmin@mg.jobtryout.net , please add to your contacts or safe senders list to avoid this going to your spam folder.

Additional Information

In order to support the CDC recommendations on social distancing and reduce health risks for associates, members and public health, Humana is deploying virtual and video technologies for all hiring activities. This position may be subject to temporary work at home requirements for an indefinite period of time . These requirements include access to a personal computing device with a camera, a minimum internet connection speed of 10m x 1m, and a dedicated secure home workspace for interview or work purposes. Humana continues to monitor the situation, and will adjust service levels as the coronavirus situation evolves. The following changes are temporary and will be evaluated frequently with the goal of returning to normal operations as soon as possible. Your Talent Acquisition representative will advise on the latest recommendations to protect your health and wellbeing during the hiring process. #ThriveTogether #WorkAtHome

This position will deploy to the following location at a future date : 3501 SW 160 Ave, Miramar, Florida 33027 (Humana office -Miramar bldg. B 03 - floor) - This position is primarily considered an office position in Miramar Florida

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com