Senior Sales Support Professional

Profile

Description

The Senior Sales Support Professional provides timely and effective sales administrative support to assist with the acquisition and retention of customers. The Senior Sales Support Professional work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.

Responsibilities

The Senior Sales Support Professional's primary function is to support the sales team and market activities. Including but not limited to the following. Assists with Commission/Pay Audits. Answers internal and customer inquiries. Communicates with staff from other areas in the organization to confirm the status of issues and resolve customer complaints as well as escalated Customer Service Issues. Maintains the Compliance Integrity for the market with great attention to detail. Maintains up-to-date agent records. Makes decisions on moderately complex to complex issues' regarding technical approach for project components, and work is performed without direction. Assigning tasks to employees and following up on their progress.

Required Qualifications

Bachelor's Degree in Business, Finance or a related field

3 years of Administrative or Office management experience

Active Health & Life Insurance Licenses or ability to obtain

Comprehensive knowledge of Microsoft Office

Strong organizational, interpersonal and communication skills

Ability to handle multiple tasks and deadlines with attention to detail

High level of self-motivation; ability to accomplish goals independently

This role is part of Humana's Driver safety program and therefore requires an individual to have a valid state driver's license and proof of personal vehicle liability insurance with at least 100/300/100 limits

Preferred Qualifications

Bilingual in Spanish/English with the ability to speak, read and write in both languages without limitations or assistance

Leadership experience

Insurance support experience

Sales support experience

For this job, associates are required to be fully COVID vaccinated or undergo weekly COVID testing and wear a face covering while at work. The weekly testing will need to be done through an approved Humana vendor, and unvaccinated associates should follow all social distancing and masking protocols if they are required to come into a Humana facility or work outside of their home. We are a healthcare company committed to putting health and safety first for our members, patients, associates, and the communities we serve.

If progressed to offer, you will be required to:

Provide proof of full vaccination or commit to testing protocols OR

Provide proof of applicable exemption including any required supporting documentation

Medical, religious, state and remote-only work exemptions are available.

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com