Healthcare Operations Coordinator - Bilingual

Profile

Description

The Operations Coordinator develops and grows positive, long-term relationships with physicians, providers and healthcare systems in order to support and improve financial and quality performance within the contracted working relationship with the health plan. The Operations Coordinator performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.

Responsibilities

About Us

Healthcare isn't just about health anymore. It's about caring for family, friends, finances, and personal life goals. It's about living life fully. At Conviva, a wholly owned subsidiary of Humana, Inc., we want to help people everywhere, including our team members, lead their best lives. We support our team members to be happier, healthier, and more productive in their professional and personal lives. We encourage our people to build relationships that inspire, support, and challenge them. We promote lifelong well-being by giving our team members fresh perspective, new insights, and exciting opportunities to enhance their careers. At Conviva, we're seeking innovative people who want to make positive changes in their lives, the lives of our patients, and the healthcare industry.

The Role

The Operations Coordinator represents the scope of, quality and clinical management support, directing communication between patients and colleagues, maintain office equipment and supplies, referrals authorization, data sharing, connectivity, scheduling preventives (HEDIS and STARs), organizing schedules for meeting and events, participating on community events, handling sensitive information in a confidently matter, overseeing and supervise internship program, running monthly reports for providers distribution, operational improvements and other areas as they relate to provider performance, market growth, provider experience and operational excellence. Decisions are typically focus on area/department policy and methods for completing assignments. Works within defined parameters to identify work expectations and quality standards and works under complete direction of reginal director. Follows standard policies/practices that allow for some opportunity for interpretation/deviation.

Vaccine Policy

Humana and its subsidiaries require vaccinated associates who work outside of their home to submit proof of vaccination, including COVID-19 boosters. Associates who remain unvaccinated must either undergo weekly negative COVID testing OR wear a mask at all times while in a Humana facility or while working in the field.

Required Qualifications

A minimum of two years of administrative, operations support or customer service experience

Proficiency in the Microsoft Office Suite, to include Word and Excel

Bilingual (English, Spanish)

Strong oral and written communications skills

Ability to meet deadlines in a fast-paced environment

Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

Bachelor Degree

Previous healthcare experience

Previous experience with EMR software (specifically, eClinical Works)

Additional Information

In person role; will be report to Corporate Headquarters

Local travel may be required in role

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com