Consultative Pharmacy Technician 2

Profile

Description

The Consultative Pharmacy Technician 2 certified Pharmacy Technician who acts as an intake for all calls from patients, pharmacies and providers. The Consultative Pharmacy Technician 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.

Responsibilities

Are you interested in working from home? Would you like the chance to earn a 12% shift differential for hours worked after 6pm?

Our Clinical Services team has openings for Pharmacy Technicians to work in a call-center environment with a team-oriented, positive culture. In this role you will:

Take inbound calls from Humana Pharmacy members.

Answer questions and resolve issues regarding mail order pharmacy inquiries.

Interact with physician's offices, hospitals, and members.

Meet metrics set by the department.

Facilitate positive service and pharmaceutical outcomes.

Humana offers competitive starting pay and a comprehensive benefits package that includes unique benefits such as: Volunteer Time Off - a full paid day to spend volunteering in the community, eligibility for Go365 - a wellness program to improve your health and reward you with gift cards or prizes for healthy behavior, paid Parental Leave and Caregiver Leave, as well as PTO accrual of 23 days each year.

Required Qualifications

Requires High School Diploma or equivalent

Must have an active Pharmacy Technician Licences with the AZ Board of Pharmacy

Must be able to become certified by the Pharmacy Technician Certification Board (PTCB) within 10 months of hire

Experience as a Pharmacy Technician OR call center experience in a pharmacy or related call center setting

Excellent communication skills

Experience using multiple computer applications simultaneously and strong data entry skills

A positive, proactive attitude with a passion for customer service

Associates working in the state of Arizona must comply with the Tobacco Free Hiring Policy (see details below under Additional Information) and upon offer will be subjected to nicotine testing as part of a 10 panel drug test

Preferred Qualifications

Mail Order Pharmacy experience

Bilingual in Spanish

Certified Pharmacy Technician

Additional Information

The following policy applies ONLY to associates working in the state of Arizona:

Humana is committed to providing a safe and healthy work environment and to promoting the health and well-being of its associates. Effective July 1, 2011, Humana adopted a tobacco-free hiring policy that will promote a healthier workplace and will not hire users of tobacco and nicotine products. If you have any questions, please consult with your recruiter

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com