Bilingual English/Spanish Care Coach 1 - Palm Beach County FL

Profile

Description

Employs a variety of strategies, approaches and techniques to manage a member's health issues

Identifies and resolves barriers that hinder effective care

Ensures patient is progressing towards desired outcomes by continuously monitoring patient care through use of assessment, data, conversations with member, and active care planning

Understands own work area professional concepts/standards, regulations, strategies and operating standards

Makes decisions regarding own work approach/priorities, and follows direction

Work is managed and often guided by precedent and/or documented procedures/regulations/professional standards with some interpretation

Responsibilities

The Care Coach 1

assesses and evaluates member's needs and requirements in order to establish a member specific care plan and coordinates services

Ensures members are receiving services in the least restrictive setting in order to achieve and/or maintain optimal wellbeing by assessing their care needs

Planning and implementing interventions to meet those needs

Coordinating services, and monitoring and evaluating the case management plan against the member's personal goals

Guides members/families towards resources appropriate for their care

Services are driven by facilitating interactions with other payer sources, providers, interdisciplinary teams and others involved in the member's care as appropriate and required by our comprehensive contract

Visit Medicaid members in their homes, Assisted Living Facilities, and/or Long Term Care Facilities and other care settings - 75-90% local travel.

Ability to work Monday-Friday 8:30am-5:00pm

Required Qualifications

Care Coaches shall meet one of the following qualifications:

Bachelor's degree in Social Work, Sociology, Psychology, Gerontology or related field

Registered Nurse (RN) licensed in the state of Florida at least 2 years of relevant experience

Licensed Practical Nurse (LPN), licensed in the state of Florida, with at least 4 years of relevant experience.

Bilingual - English, Spanish with ability to pass a Language Assessment

This role is part of Humana's Driver safety program and therefore requires an individual to have a valid state driver's license and proof of personal vehicle liability insurance with at least 100,000/300,000/100,000 limits.

Intermediate to advanced computer skills and experience with Microsoft Word, Excel and Outlook.

This role is considered patient facing and is a part of Humana's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.

AHCA Fingerprint Required.

Preferred Qualifications

701B Certification

Medication application (RFA) experience

Prior experience with Medicare & Medicaid recipients

Prior nursing home diversion or long term care case management experience

Previous experience with electronic case note documentation and experience with documenting in multiple computer applications/systems

Experience working with geriatric population

Experience with health promotion, coaching and wellness

Knowledge of community health and social service agencies and additional community resources

Additional Information

As part of our hiring process, we will be using an exciting interviewing technology provided by Modern Hire, a third-party vendor. This technology provides our team of recruiters and hiring managers an enhanced method for decision-making.

If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview. If participating in a pre-recorded interview, you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes.

Additional Requirements

Must have the ability to provide a high speed DSL or cable modem for a home office (Satellite and Wireless Internet service is NOT allowed for this role). A minimum standard speed for optimal performance of 10x1 (10mbs download x 1mbs upload) is required

Additional Information

In order to support the CDC recommendations on social distancing and reduce health risks for associates, members and public health, Humana is deploying virtual and video technologies for all hiring activities. This position may be subject to temporary work at home requirements for an indefinite period of time. These requirements include access to a personal computing device with a camera, a minimum internet connection speed of 10m x 1m, and a dedicated secure home workspace for interview or work purposes. Humana continues to monitor the situation, and will adjust service levels as the coronavirus situation evolves. The following changes are temporary and will be evaluated frequently with the goal of returning to normal operations as soon as possible. Your Talent Acquisition representative will advise on the latest recommendations to protect your health and wellbeing during the hiring process. #ThriveTogether #WorkAtHome

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com