Bilingual English/Spanish Enrollment Representative 3 - Remote Puerto Rico Sign on Bonus

Profile

Job Information

Humana

Bilingual English/Spanish Enrollment Representative 3 - Remote Puerto Rico *Sign on Bonus*

in

San Juan

Puerto Rico

Description

The Enrollment Representative 3 processes applications from members, enrolls them on company platforms, and transmits enrollment to Center for Medicare and Medicaid Services. The Enrollment Representative 3 performs advanced administrative/operational/customer support duties that require independent initiative and judgment. May apply intermediate mathematical skills.

Responsibilities

The Enrollment Representative 3

Reviews reports and makes adjustments, additions, and deletions based on enrollment rules

Manages and reports daily inventory

Decisions are typically focused on methods, tactics and processes for completing administrative tasks/projects.

Regularly exercises discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes and techniques, and

Works under limited guidance due to previous experience/breadth and depth of knowledge of administrative processes and organizational knowledge.

Hours will be Monday - Friday 8:30am-5:00pm

$1000 Sign-On Bonus ($300 upon hire, balance at completion of contract)

Position will be Limited Term contract of 6 months

Required Qualification

Must reside in Puerto Rico

Bilingual English/Spanish with ability pass a language assessment

1 - 3 years of technical experience

2 years of data entry experience

Must be detail oriented and focused

Basic proficiency and working knowledge of Microsoft Word and Excel

Excellent verbal and written communication skills

Must have accessibility to high speed DSL or Cable modem for a home office (Satellite internet service is NOT allowed for this role); recommended speed is 10Mx1M

A dedicated home office space, with a locked door, lacking ongoing interruptions to protect member PHI/HIPAA information

Preferred Qualification

Previous accounts receivable or billing experience and/or education

Prior insurance industry experience

Knowledge of Medicare enrollment guidelines

Experience completing audits for data entry accuracy

Additional Information

For this job, associates are required to be fully COVID vaccinated, including booster (preferred) or undergo weekly COVID testing and wear a face covering while at work. The weekly testing will need to be done through an approved Humana vendor, and unvaccinated associates should follow all social distancing and masking protocols if they are required to come into a Humana facility or work outside of their home. We are a healthcare company committed to putting health and safety first for our members, patients, associates, and the communities we serve.

If progressed to offer, you will be required to:

Provide proof of full vaccination, including booster  or commit to testing protocols OR  

Provide proof of applicable exemption including any required supporting documentation

​​Medical, religious, state and remote-only work exemptions are available.

Interview Format

As part of our hiring process, we will be using an exciting interviewing technology provided by Modern Hire, a third-party vendor. This technology provides our team of recruiters and hiring managers an enhanced method for decision-making.

If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a SMS Text Messaging interview. You should anticipate this interview to take approximately 5-10 minutes.

In order to support the CDC recommendations on social distancing and reduce health risks for associates, members and public health, Humana is deploying virtual and video technologies for all hiring activities. This position may be subject to temporary work at home requirements for an indefinite period of time. Humana continues to monitor the situation, and will adjust service levels as the coronavirus situation evolves. The following changes are temporary and will be evaluated frequently with the goal of returning to normal operations as soon as possible. Your Talent Acquisition representative will advise on the latest recommendations to protect your health and wellbeing during the hiring process. #ThriveTogether #WorkAtHome

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com