Social Worker - Palm Beach County Northern Region

Profile

Description

Healthcare isn't just about health anymore. It's about caring for family, friends, finances, and personal life goals. It's about living life fully. At Conviva, a wholly owned subsidiary of Humana, Inc., we want to help people everywhere, including our team members, lead their best lives. We support our team members to be happier, healthier, and more productive in their professional and personal lives. We encourage our people to build relationships that inspire, support, and challenge them. We promote lifelong well-being by giving our team members fresh perspective, new insights, and exciting opportunities to enhance their careers. At Conviva, we're seeking innovative people who want to make positive changes in their lives, the lives of our patients, and the healthcare industry.

The Social Worker will identify and assess available services to meet the social and emotional needs that affect a patient's medical condition, treatment, and recovery.

Responsibilities

Essential Duties and Responsibilities

Assures that patients and families are knowledgeable of available community resources and how to access them.

Serves as a resource to clinical staff in dealing with complex psychosocial issues and accessing community resources.

When appropriate, provides direct Care Coordination services to patients with complex social/emotional needs.

Documents patient/family status, diagnosis, treatment plan, goals, and interventions, evaluation results, observations and progress in medical record.

Provides assistance with transportation services for medical visits.

Provides Food Bank referrals, Meals on Wheels referrals and other primary resources as needs are identified.

Provides education on supplemental services for assistance, eye care and DME.

Acts as resource for materials on disease states, diet, general health, stress management.

Provides Legal service referrals.

Provides assistance to obtain sitters and agencies for assistance at home.

Serves as a Community resource expert for local services and support groups.

Provides support for Case Management and the clinical team as needed to coordinate services listed above.

Refer complex patient concerns to the member's physician and medical director for appropriate interventions.

Works closely with the hospital case managers, attendings, PCP and medical director, community agencies and other approved vendors to ensure the member's healthcare needs are met.

Acts as resource and is able to facilitate eligibility and benefit information

Acts as a resource and is familiar with the provider network

Maintains accurate and concise documentation and adheres to documentation guidelines

Adheres to policies and procedures

Maintains confidentiality and adheres to HIPPA guidelines at all times

Please Note: This position will be 80%-90% Work From Home, however, it does require travel to different Conviva Clinics in the Northern part of Palm Beach Country to meet with our patients

Requirements:

A current, unrestricted social work license in your state of residence

Candidate MUST have a minimum of 2 years of post-graduate social work experience (No New Grads)

Minimum Education: Bachelor's Degree in Social Work; Masters in Social Work Preferred

Exerpeince in Acute Care (Adult/Geriatric Population)

Excellent Customer Service

Must interact with patients in a respectful and amicable manner.

Employees are expected to treat patients with compassion and protect their rights.

Adhere to all Company policies.

Skills/Minimum experience:

Case Management experience

Expert knowledge of community programs/services

Experience in discharge planning

Experience working in managed care

Excellent written and verbal communication skills

Computer Proficiency - Internet, Microsoft Word, Microsoft Excel, Email

Bilingual in English and Spanish preferred (not a requiremnet)

Additional Information

Schedule: Monday - Friday 8:00 AM to 5:00 PM

Being a part of the Conviva team gives you: We offer tangible and intangible benefits such as medical, dental and vision benefits, 401k, tuition reimbursement, vacation, paid holidays, work-life balance, growth, a positive and fun culture and much more.

Alert:

Conviva, a subsidiary of Humana, values personal identity protection. Please be aware that applicants being considered for an interview will be asked to provide a social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions to add the information into the application at Humana's secure website.

Interview Format: MODERN HIRE

As part of our hiring process, we will be using an exciting interviewing technology provided by Modern Hire, a third-party vendor. This technology provides our team of recruiters and hiring managers an enhanced method for decision-making.

If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview. If participating in a pre-recorded interview, you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes.

If participating in a SMS Text interview, you will be asked a series of questions to which you will be using your cell phone or computer to answer the questions provided. Expect this type of interview to last anywhere from 5-10 minutes. Your recorded interview(s) via text and/or pre-recorded voice will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

Please note:

Associates are required to be fully COVID vaccinated, including booster, or undergo weekly COVID testing and wear a face covering while at work. The weekly testing will need to be done through an approved Humana vendor, and unvaccinated associates should follow all social distancing and masking protocols if they are required to come into a Humana facility or work outside of their home.

If progressed to offer, candidates will be required to:

Provide proof of full vaccination, including booster OR

Provide proof of applicable exemption including any required supporting documentation

Medical, religious, and state exemptions will be available.

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com