Company name
Humana Inc.
Location
Cincinnati, OH, United States
Employment Type
Full-Time
Industry
Bluecollar, Healthcare, Bilingual
Posted on
Oct 22, 2021
Profile
Description
The Consultative Pharmacy Technician 2 certified Pharmacy Technician who acts as an intake for all calls from patients, pharmacies and providers. The Consultative Pharmacy Technician 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.
Responsibilities
The Consultative Pharmacy Technician 2 addresses questions related to specific assigned area and assists with medication research. Triages calls that require consultation with a pharmacist. Makes outbound calls to patients to offer medication therapy management programs and schedules medication review sessions with consultative pharmacists. Decisions are typically focus on interpretation of area/department policy and methods for completing assignments. Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction. Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.
Required Qualifications
Must have an active Pharmacy Technician or Tech in Training license
Must be able to become certified by the Pharmacy Technician Certification Board (PTCB) within 10 months of hire
Experience as a Pharmacy Technician OR call center experience in a pharmacy or related call center setting
Excellent communication skills
Experience using multiple computer applications simultaneously and strong data entry skills
A positive, proactive attitude with a passion for customer service
Preferred Qualifications
Mail Order Pharmacy experience
Bilingual in Spanish
Certified Pharmacy Technician
Additional Information
Scheduled Weekly Hours
40
Company info
Humana Inc.
Website : http://www.humana.com