Receptionist 2 / Patient Relation Supervisor / North Miami Beach

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Job Information

Conviva

Receptionist 2 / Patient Relation Supervisor / North Miami Beach

in

North Miami Beach

Florida

Description

Healthcare isn't just about health anymore. It's about caring for family, friends, finances, and personal life goals. It's about living life fully. At Conviva, a wholly-owned subsidiary of Humana, Inc., we want to help people everywhere, including our team members, lead their best lives. We support our team members to be happier, healthier, and more productive in their professional and personal lives. We encourage our people to build relationships that inspire, support, and challenge them. We promote lifelong well-being by giving our team members fresh perspective, new insights, and exciting opportunities to enhance their careers. At Conviva, we're seeking innovative people who want to make positive changes in their lives, the lives of our patients, and the healthcare industry as a whole.

Responsibilities

Must Be Bilingual in English and Spanish

Conviva is seeking a dedicated, compassionate and cheerful BILINGUAL Receptionist 2 / Patient Relation Supervisor

who is interested in being part of a team that focuses on excellent service to others.

The Patient Relation Supervisor coordinates activities and functions for all areas with direct patient contact other than medical and provide ultimate customer service and follow thru. Position requires a high commitment to service excellence.

Center Address: Conviva Care Center North Miami Beach,

1648 NE 163rd St, North Miami Beach, FL 33162

Essential Functions

Primarily responsible for overseeing all clerical positions which deal directly with members and providing the best customer service and resolution to issues.

Position is required to be fully knowledgeable of all benefit offers from the health plan.

Strong knowledge of all center functions/services of the departments

Will be required to back up Assistant Administrator in their absence.

Assures all clerical positions which deal directly with members comply with HIPAA regulations.

Abides by company policies and procedures

Evaluate associates, and makes recommendations accordingly to the administration.

Counsel and discipline associates when necessary with the presence of Administrator.

Maintain good communication with associates, on changes and updates of physician schedules.

Performs other duties as assigned.

Required Qualifications

Must be Bilingual English (read, write & speak) and Spanish (speak).

Experience in EMR systems such as E-Clinical Works, Epic, Athena Health, and/or NextGen.

Receptionist/clerical experience

Customer Service Skills & Training

Experience in a medical office or healthcare setting utilizing a computer-based practice management software system.

Ability to handle high call volume and multi‐task while providing an exceptional customer experience.

Strong organizational, written and verbal communication skills.

Ability to remain calm and helpful even when dealing with upset customers

Foster teamwork and partnerships with cross‐functional departments to resolve issues and improve customer experience.

Proficient with Microsoft Office applications including Microsoft Word, Excel and Outlook.

Preferred Qualifications

High school diploma or equivalent

Abilities/Skills

Excellent customer service, communication, telephone and strong organizational skills.

Able to handle multiple tasks and have a strong sense of team work.

Develops good interdepartmental relations within departments.

Create positive learning environment to new techniques along with management/supervisory skills.

Able to respect and maintain patient confidentiality at all times.

Able to follow policies and procedures and work flexible schedule.

Must be able to relate well with all levels of individuals within the organization.

Supervisory Responsibilities

Greeters

Receptionists/Receptionist 1

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Alert

Conviva, a subsidiary of Humana, values personal identity protection. Please be aware that applicants being considered for an interview will be asked to provide a social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions to add the information into the application at Humana's secure website.

Interview Format

As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule.

If you are selected for a first round interview, you will receive an email correspondence inviting you to participate in a Modern Hire interview. In this interview, you will receive a set of interview questions over your phone and you will provide recorded or text message responses to each question. You should anticipate this interview to take about 15 minutes. Your recorded interview will be reviewed, and you will subsequently be informed if you will be moving forward to next round of interviews.

Benefits

Being a part of the Conviva team gives you: We offer tangible and intangible benefits such as medical, dental and vision benefits, 401k, tuition reimbursement, vacation, paid holidays, work-life balance, growth, a positive and fun culture and much more.

Additional Information

Associates are required to be fully COVID vaccinated, including booster, or undergo weekly COVID testing and wear a face covering while at work. The weekly testing will need to be done through an approved Humana vendor, and unvaccinated associates should follow all social distancing and masking protocols if they are required to come into a Humana facility or work outside of their home.

If progressed to offer, candidates will be required to:

Provide proof of full vaccination, including booster OR

Provide proof of applicable exemption including any required supporting documentation

Medical, religious, and state exemptions will be available.

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com