Care Coordinator I - Bilingual Only Temporary

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ABOUT THIS TEMP POSITION

This is a temporary position. The assignment is from 8/2022 to 12/31/2022. The length of the assignment is always dependent on business need and dates may change. While the assignment would be at the Alliance, if selected, you would be an employee of a temporary employment agency that we would connect you with.

*Bilingual (English/Spanish) or (English/Hmong) required

*There is one position that can be filled in one of our three office locations: Merced, Salinas or Scotts Valley

WHAT YOU'LL BE RESPONSIBLE FOR

Reporting to the Quality and Health Programs Supervisor, you will assist the Quality and Health Programs team with the coordination of the Alliance Cultural and Linguistic Services for Alliance members, network providers and Alliance staff, which includes:

Language Assistance Services

Translation Services

​Assignment details include, but are not limited to:

Supporting intake/coordination of internal/external service requests/referrals

Completing review of incoming requests per regulatory guidelines

Conducting quality reviews of Spanish/Hmong requests

Creating cases in the Alliance computer systems, and documenting request details for tracking, monitoring, and reporting

Coordinating requests with internal departments, vendor(s), and network providers, following up as needed to ensure requests include complete documentation

Coordinating quality assurance for internal/provider/vendor concerns

ABOUT THE ALLIANCE CULTURAL AND LINGUISTIC SERVICES PROGRAM:

The Alliance is committed to delivering culturally and linguistically appropriate health care services to our diverse membership. The goal of the Cultural and Linguistic Services Program (CLSP) is to ensure that all plan members — regardless of race, color, religion, national origin, creed, ancestry, ethnic backgrounds, language, marital status, English proficiency, age, health status, physical or mental disability, gender, sexual orientation or gender identity, or identification with any other persons or groups — all have equal access to quality healthcare and that covered services are provided in a culturally and linguistically appropriate manner. The CLSP encompasses language assistance services for members and cultural competency, sensitivity, and diversity training of staff, providers, and subcontractors.

THE IDEAL CANDIDATE WILL HAVE:

Bilingual (English/Spanish) or (English/Hmong) - Required

Cultural competency, with passion and skill for member advocacy and working with diverse communities

Strong communication skills, both verbal and written, and the ability to use Microsoft Word and Excel

Excellent attention to detail

Strength in the data entry, tracking and monitoring of data

Ability to work in a fast-paced environment with changing priorities

WHAT YOU'LL NEED TO BE SUCCESSFUL

Knowledge of:

principles and practices of managed health care and health care systems

customer service

some knowledge of the diverse needs of the Medi-Cal population

Ability to:

effectively, clearly and independently document, summarize and resolve member’s concerns and inquiries

competently navigate computer systems

communicate the program mission, vision and roles

establish and maintain effective working relationships with members, co-workers, providers and individuals of varying socio-economic and/or cultural backgrounds, and with special needs populations

Education and Experience:

High school diploma or equivalent and three years (or an Associate's degree in health, social services or a related field or Medical Assistant certification and a minimum of two years) of relevant experience in a health care setting interacting with members, patients and/or providers in meeting service needs; or a combination of education and relevant work experience may be qualifying

OTHER DETAILS

While this position is connected to one of our Alliance offices, we are in hybrid telecommute work environment right now and we anticipate that the interview process will take place remotely.

Our Alliance office locations have officially re-opened and while some employees may work in full-time telecommute schedules, attendance at quarterly company-wide events or department meetings will be expected.

Based on the nature of work, this position may require onsite presence, which is dependent on business need. Details about this can be reviewed during the interview process

This is a temporary position, and does not provide the benefits that are listed below (it is standard language from our regular job posts and cannot be altered or removed

COVID-19 Vaccine Requirement:

At this time, this position requires vaccination or regular testing upon office entry. Fully vaccinated and boosted is defined as receipt of the second dose in a 2-dose series (Pfizer & Moderna vaccines) OR receipt of a single-dose vaccine (Johnson & Johnson); AND receipt of the booster (if eligible); AND a 2-week period having passed since the administration of the last vaccine dose. If you state that you are vaccinated, proof of vaccination must be submitted at time of hire.

Additionally, all positions at the Alliance are required to meet these minimum qualifications.

OUR BENEFITS

Medical, Dental and Vision Plans

Ample Paid Time Off

11 Paid Holidays per year

401(a) Retirement Plan

457 Deferred Compensation Plan

Robust Health and Wellness Program

EV Charging Stations

And many more

ABOUT US

We are a group of over 500 dedicated employees, committed to our mission of providing accessible, quality health care that is guided by local innovation. We feel that our work is bigger than ourselves. We leave work each day knowing that we made a difference in the community around us.

Join us at Central California Alliance for Health (the Alliance), where you will be part of a culture that is respectful, diverse, professional and fun, and where you are empowered to do your best work. As a regional non-profit health plan, we serve members in Merced, Monterey and Santa Cruz counties. To learn more about us, take a look at our Fact Sheet

At this time the Alliance does not provide any type of sponsorship. Applicants must be currently authorized to work in the United States on a full-time, ongoing basis without current or future needs for any type of employer supported or provided sponsorship.

Company info

Central California Alliance for Health
Website : http://www.ccah-alliance.org/