Consumer Engagement Professional 2 Metairie LA

Profile

Description

The Consumer Engagement Professional 2 oversees the enrollment, education, engagement, and activation duties for client groups regardless of segment, and for product where warranted. The Consumer Engagement Professional 2 work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.

Responsibilities

The Consumer Engagement Professional 2 contributes to business strategy by understanding Go365 benefit offerings to ensure participation and engagement in the wellness program, identifying member education opportunities to drive maximum utilization of available resources, and directing clients on the use of available resources. You will work directly with members to drive wellness engagement while creating and delivering presentations, and executing strategic Go365 account plans. You will manage the enrollment of both new and renewal products, and support the sales organization in customer relations management. You will also facilitate enrollment meetings and oversee the day-to-day resolution of employer and broker issues.

Identify and define strategies to engage employer group members through their wellness and Humana Go365 journey to directly impact member and business outcomes

Help 2-99 and 100 employer group members navigate health and wellness opportunities

Influence member engagement and active participation (syncing fitness devices to Go365 App, biometric screenings, flu shot fairs, health assessments etc.)

Receive, document and own to resolution member inquiries by using established best practices including reaching out to other areas for coordination of resolution

Actively engage in Humana's culture of wellness

Act as a wellness subject matter expert- deeply understand and leverage customer data, insights and performance into engagement strategies

Will support the Louisiana and Mississippi markets in their overall goals established for wellness

Required Qualifications

High School Diploma

Effective communication and presentation skills

Personal accountability for work and productivity

Health and Life license or in process of pursuing (completion within 90 days of hire)

This role is part of Humana's Driver safety program and therefore requires an individual to have a valid state driver's license and proof of personal vehicle liability insurance with at least 100/300/100 limits.

Ability to travel - 50% local and 10% overnight.

Comprehensive knowledge of Microsoft Word, Excel and PowerPoint

Able to meet deadlines; work with minimum supervision

Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Work At Home (WAH) - Temporary Due to COVID-19 emergency. Please note this permanent position allows you to work at home indefinitely until further notice. See additional information in section below.

WAH requirements: Must have the ability to provide a high speed DSL or cable modem for a home office (Satellite and Wireless Internet service is NOT allowed for this role). A minimum standard speed for optimal performance of 10x1 (10mbs download x 1mbs upload) is required. A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Preferred Qualifications

Bachelor's degree in Business or related field or comparable experience and background

Prior customer service experience, preferably in the insurance industry

Previous experience in sales

Prior experience in wellness or related field

Bilingual English/Spanish

Additional information

Schedule : Monday to Friday from 8 a.m. to 5 p.m. Must be flexible to meet client's needs including early morning, evening and occasional weekend work (Potentially 2 or 3 times/year)

Training : If licensed with insurance experience, 6 months. If not licensed, up to 12 months.

Work Location (Address): This permanent job is working from Home temporary due to Covid 19 emergency. This position will deploy to the following location at a future date : One Galleria Blvd, Suite 1200, Metairie, LA 70001

Preferred candidate to reside in the New Orleans with overnight travel to Shreveport, Jackson and other locations

Travel : 50% local, 10% overnight

For positions that are temporarily working at home due to COVID: In order to support the CDC recommendations on social distancing and reduce health risks for associates, members and public health, Humana is deploying virtual and video technologies for all hiring activities. This position may be subject to temporary work at home requirements for an indefinite period of time. These requirements include access to a personal computing device with a camera, a minimum internet connection speed of 10m x 1m, and a dedicated secure home workspace for interview or work purposes. Humana continues to monitor the situation, and will adjust service levels as the coronavirus situation evolves. The following changes are temporary and will be evaluated frequently with the goal of returning to normal operations as soon as possible. Your Talent Acquisition representative will advise on the latest recommendations to protect your health and well being during the hiring process.

For in-office positions - Restriction IF any recent international travel: In order to support the CDC recommendations on social distancing and reduce health risks for associates, members and public health, Humana is deploying virtual and video technologies for all hiring activities. You may need a personal computing device with a camera and internet connection for interview purposes. This position will also be subject to restrictions for recent international travel. Humana continues to monitor the situation, and will adjust service levels as the coronavirus situation evolves. The following changes are temporary and will be evaluated frequently with the goal of returning to normal operations as soon as possible. Your Talent Acquisition representative will advise on the latest recommendations to protect your health and well being during the hiring process.

As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire Text to enhance our hiring and decision-making ability. Modern Hire Text allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

If you are selected for a first round interview, you will receive a correspondence inviting you to participate in a Modern Hire Text interview. In this interview, you review a set of interview questions over your phone or computer and you will provide text responses to each question. You should anticipate this interview to take about 15 to 20 minutes. Your text message interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com