Outbound Contacts Representative 1 / Bilingual English/Spanish Miramar FL

Profile

Description

The Outbound Contacts Representative 1 represents the company by making outbound contacts to members and/or providers regarding a variety of issues. The Outbound Contacts Representative 1 performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments.

Responsibilities

The Outbound Contacts Representative 1 performs necessary follow up with members and/or providers. Ensures responses to member and/or provider inquiries are completed on a timely basis to achieve service and quality standards. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.

Required Qualifications

High School Diploma or equivalent

Experience within the following: inbound/outbound call center , administrative or related customer service

Proficiency in Microsoft Office applications, including: Outlook, Word and Excel

Adaptable with the ability to thrive in a fast paced environment

Strong attention to detail

Strong typing and computer navigation skills

Capacity to use multiple computer applications simultaneously

Effective verbal and listening communication skills

Bilingual (English/Spanish) able to read, speak, and write without limitations or assistance. Humana will require the Interagency Language Rating (ILR) test to be completed as provided by the Federal Government.

Preferred Qualifications

Associate's or Bachelor's Degree

Minimum 1 year inbound/outbound call center experience or related customer service experience

Experience in healthcare

Call center experience

Additional Information:

Start Date (anticipated): Candidate must be able to start training on February 8th 2021

Work Location (Address): This permanent job is working from Home temporary due to Covid 19 emergency. This position will deploy to the following location at a future date: 3501 SW 160 Ave, Miramar, Florida 33027 (Humana office -Miramar bldg. B 03 - floor) - This position is primarily considered an office position in Miramar Florida

Schedule: Monday through Friday between 8:00 and 5:00 PM Eastern Time

Training: Virtual - Approx. 2 weeks

Customer Care Assessment / Virtual Job Experience (SCORED ASSESSMENT): After submitting your application, if you are selected to move forward you will receive an email to complete the Virtual Job Experience (VJE). This is an online activity where you will learn more about Customer Care jobs at Humana, try out some of the most common job tasks, and tell us more about yourself. Most people complete the VJE in approximately 30 minutes. To complete it, you will need a smart phone, computer or tablet with internet access, and speakers/headphones. We do not make job offers to candidates that do not complete the VJE. The email will come from vjtadmin@mg.jobtryout.net , please add to your contacts or safe senders list to avoid this going to your spam folder.

This position may be subject to temporary work at home requirements for an indefinite period of time.

WAH requirements: Must have the ability to provide a high speed DSL or cable modem for a home office (Satellite and Wireless Internet service is NOT allowed for this role). A minimum standard speed for optimal performance of 10x1 (10mbs download x 1mbs upload) is required. A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com