Activity Coordination Assistant- West VineKissimmee FL

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Description

Job Description Summary

The Activity Coordinator Assistant ensures the day-to-day operation of an Activity Center focused on patients that are 65 years old . In addition, they plan, communicate, set-up, facilitate and oversee daily events and educational programs. Basic administrative, clerical, patient experience, computer skills required. Typically works Monday through Friday, 8 AM - 5 PM and some nights/weekends.

Responsibilities

Activity Coordinators are multi-faceted. They are part entertainment host, part entrepreneur, part PR and have a high affinity for providing exceptional and personalized experiences to members (patients) that are 65 years old. They are the life of any party! They can woo their audiences with their boundless energy, outgoing personality and enthusiasm for everything that they do! This role supports retention efforts by maintaining current membership but will also be responsible for bringing in new members to the Center. In addition, they will abide by CenterWell policies, procedures, and possess the ability to enforce policies and procedures with members and associates. Responsible for the safety of members and associates at all times.

CenterWell Activity Coordinators are self-starters that can stay motivated and have the ability to initiate, plan, coordinate, schedule and run the daily events of an Activity Center with minimal supervision from Leadership. These activities can include but are not limited to: Arts & Crafts, Bingo, Educational Programs (i.e. Fall Prevention, Tips & Tricks on using a Smartphone, etc.) Nutritional presentations, Chair Yoga, Zumba just to name a few. Activities and events should be available in a variety of formats and include group sizes from 1-145 people. Offerings should be diverse and considerate of the needs, abilities and interests of members.

Exceptional Presentation skills are required. Must have the ability to create professional presentations, command a room and hold your audience's attention using effective presentation techniques such as: emcee, engagement tactics (question & answer techniques, background music, etc.), using technology during your presentation (microphone, mirroring a presentation on to a projector or TV, etc.)

Responsible for the operational oversight of the Activity Center including quality assurance, ordering, budget, reports, maintaining inventory and equipment. Must possess exceptional organization skills to organize your day and to organize supplies needed for the daily operation of the Activity Center. This also includes maintaining inventory and shopping online or in-person for supplies that are necessary for the daily operation of the Activity Center. Also, responsible for documentation (waivers, sign-in sheets, photo releases, etc.)

Must be tech savvy and proficient in the use of a smartphone (iPhone) and smartphone applications as well as a PC computer, Microsoft Programs, Zoom, and capable of learning new technology and computer programs as needed (such as Genesys phone system or eCW). Many of these programs will be used to design a monthly calendar of activities and events.

Responsible for guiding and educating patients on Center policies and procedures. Must be able to handle difficult member situations, including complaints, and have the ability to deescalate and solve problems. Engage leadership when necessary and communicating gaps in service.

Collaborate, support and travel to other Activity Centers in the Orlando Market when necessary. Must be willing to work nights, weekends and holidays on occasion.

All duties must be performed with the highest level of integrity and adhere to CenterWell's standards of ethics and business standards. All duties will be executed in accordance with CenterWell's policies and procedures as well as regulatory requirements.

Required Qualifications

Passionate about contributing to an organization focused on continuously improving patient experiences

Experience in a patient (or customer) facing role with structured and planned activities and events

Ability to work independently with minimal supervision

Maintain open and professional communication skills (written and oral)

Ability to communicate articulately with individuals at all levels of the organization and vendors

Comfortable facilitating activities and events and speaking on a microphone

Exceptional time management and organizational skills

Strong Organizational Skills and attention to detail

Proficiency in Microsoft Excel, Outlook, PowerPoint, SharePoint, Teams, Word

Proficient in using a smartphone (iPhone) and apps

Professional Appearance

Valid Driver's License and dependable transportation

Must be able to push, pull and lift up to 50 pounds on a frequent basis and stand for long periods of time

Preferred Qualifications

Bilingual (English/Spanish)

Degree in a Health related field, including social services or a Degree in a Recreation related field

Previous work with vulnerable adults or the geriatric population

Experience in Community health outreach programs

Nutrition knowledge

2-3 years minimum experience as a Personal Trainer and/or performing wellness and recreational activities and events

2-3 years minimum experience as an Entertainment or Recreational Host or Camp Counselor

Health Plan experience, including Medicare/Medicaid

Electronic Medical Record knowledge/experience (eCW)

Additional Information

Alert:

Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide a social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions to add the information into the application at Humana's secure website.

Scheduled Weekly Hours

40

Centerwell, a wholly owned subsidiary of Humana, complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our full accessibility rights information and language options https://www.partnersinprimarycare.com/accessibility-resources

Company info

Humana Inc.
Website : http://www.humana.com