Clinical Services Certified Tech Tech 2

Profile

Description

The Consultative Pharmacy Technician 2 certified Pharmacy Technician who acts as an intake for all calls from patients, pharmacies and providers. The Consultative Pharmacy Technician 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.

Responsibilities

The Consultative Pharmacy Technician 2 addresses questions related to specific assigned area and assists with medication research. Triages calls that require consultation with a pharmacist. Makes outbound calls to patients to offer medication therapy management programs and schedules medication review sessions with consultative pharmacists. Decisions are typically focus on interpretation of area/department policy and methods for completing assignments. Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction. Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.

Required Qualifications

Requires High School Diploma

Must have an active Pharmacy Technician or Tech in Training license

Must be able to become certified by the Pharmacy Technician Certification Board (PTCB) within 10 months of hire

Experience as a Pharmacy Technician OR call center experience in a pharmacy or related call center setting

Excellent communication skills

Experience using multiple computer applications simultaneously and strong data entry skills

A positive, proactive attitude with a passion for customer service

Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

Bilingual in Spanish

Additional Information

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com