Medical Receptionist - FPG of Downtown

Profile

Description

Healthcare isn't just about health anymore. It's about caring for family, friends, finances, and personal life goals. It's about living life fully. At Family Physicians Group (FPG), we want to help people everywhere, including our associates, lead their best lives. At FPG, we're seeking innovative people who want to make positive changes in their lives, the lives of our patients, and the healthcare industry as a whole.

As a senior-focused healthcare provider, and subsidiary of one the nation's leading integrated health companies, Humana, we put the needs of seniors at the forefront of everything we do. Our multidisciplinary team goes above and beyond to make our centers a leading health and wellness destination for communities in key Medicare markets. Partners in Primary Care and FPG's national primary care centers serve more than 30,000 Medicare Advantage patients in markets including Kansas City, North Carolina, South Carolina, Orlando, Las Vegas, Louisiana and Houston.

The Receptionist 1 receives and correctly routes incoming and outgoing telephone calls and accommodates visitors so that all callers/visitors are attended to promptly, courteously, and accurately. The Receptionist 1 performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments.

Responsibilities

The Receptionist 1 operates a switchboard or multi-line phone and maintains long distance call logs. Takes and distributes accurate messages. Greets visitors and determines the nature of their visit, issues visitor passes and maintains visitor logs, alerts appropriate party of visitor arrival or directs visitors to appropriate office, department or employee. Responds to routine inquiries from internal or external sources such as the organization's location, hours of operation, phone numbers, and/or email address. Additional responsibilities may include miscellaneous administrative activities such as booking meeting rooms, typing, organizing and distributing mail, receiving and sending courier packages. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.

Required Qualifications

High School Diploma or equivalent

Experience in a fast pace/high volume environment

Experience with MS Outlook

Basic Computer knowledge

Must be a team player with excellent communication skills

Willingness to learn and be cross trained in other roles based on business need

This role is considered patient facing and is part of Humana's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB

This role requires clearance with the Agency for Health Care Administration, or A H C A. If selected for this role you will be required to complete a 2nd level background investigation, through a registration and fingerprinting process.

Preferred Qualifications

Experience with Electronic Medical Records

Bilingual English/Spanish- Must be able to speak, read, and write in both languages without limitations or assistance.

Additional Information

Interview Format:

As part of our hiring process for this opportunity, we may use an exciting interviewing technology called Montage Voice to enhance our hiring and decision-making ability. Montage Voice allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule.

If you are selected for a first-round interview, you may receive an email correspondence inviting you to participate in a Montage Voice/Text interview. In this interview, you will listen/read a set of interview questions over your phone or computer and you will provide recorded/typed responses to each question. You should anticipate this interview to take about 15 minutes. Your recorded/text interview will be reviewed, and you will subsequently be informed if you will be moving forward to next round of interviews.

Alert:

Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide a social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions to add the information into the application at Humana's secure website.

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com