Patient Access Team Lead Full time - 1.0

Profile

Patient Access Team Lead (Full time - 1.0)

Department:

PT Financial Services

Location:

Rio Rancho, NM

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J

ob Summary

Register and/or admit patients to Sandoval Regional Medical Center. Obtain and enter into the system all information necessary to create a complete and accurate patient account. Ensure that appropriate and necessary notifications are made to insurance carriers or agencies. Advise, inform and assist patients before, during and after their date of service. Ensure adherence to Hospitals and departmental policies and procedures. No patient care assignment.

Essential Functions:

POLICIES AND PROCEDURES - Maintain established departmental policies and procedures, objectives, and quality assurance programs

PROFESSIONAL DEVELOPMENT - Enhance professional growth and development through participation in educational programs, reading current literature, attending in-services, meetings and workshops.

Responsible for Orienting and training of staff

Responsible to know HIPAA, EMTALA, State and CMS registration regulations

Maintain knowledge of fin counseling programs

Responsible for maintaining the co-pay collection rates as set out by the department.

Responsible for creating registration and admitting guidelines

Monitor and order supplies for ED reg

Assist Supervisor as needed

Serve in an on call role

Responsible for all PAR duties across the span of SRMC Patient Access

Participate in the discipline process with the area Supervisor.

Timekeeping duties and scheduling.

Represent Patient Access and SRMC at meetings as needed.

Perform other job duties as assigned

SRMC Core Values

Integrity:

Our words and actions match our values

To Serve:

We put the needs of others before our own

Excellence:

We strive to exceed expectations and/or standards in every activity, every encounter, and every initiative

Safety/Quality:

We provide evidence based care, programs, services, and an environment that achieves the best outcomes

Teamwork:

We enjoy the ability and power to work collaboratively to deliver exceptional service

Minimum Qualifications/Requirements

Education:

High School Diploma or GED equivalent (must be able to obtain an associates within 30 months of start date.)

Licenses/Certifications

: Must obtain Notary Public in 6 months of starting the position

Work Experience:

registration, admitting, business office or related work experience

Preferred Qualifications

Education:

Associates degree preferred

Work Experience:

Bilingual English/Spanish

Three (3) years of Admitting, Patient Access, Registration or related work in the health care industry.

Previous leadership experience preferred

Required Knowledge/Skills/Abilities

Communicates clearly and concisely, verbally and in writing

Establishes and maintains long-term customer relationship, building trust and respect by constantly meeting and exceeding expectations.

Able to work effectively with other employees, patients and external parties.

Demonstrate proficiency in PC applications as required.

Demonstrate knowledge and understanding of organizational policies, procedures and systems.

Ability to perform basic mathematical calculations, balance and reconcile figures, punctuate properly.

Knowledge of principles and processes for providing customer and personal services

Critical thinking skills

HIPAA and EMTALA

Ability to interact effectively with co-workers and staff modeling AIDET

Conditions of Employment

Must pass a pre-employment criminal background check and a post offer drug screen.

Must be employment eligible as verified by the U.S. Dept. of Health and Human Services Office of Inspector General (OIG) and the Government Services Administration (GSA).

Tuberculin Skin Test required annually

Working Conditions

Typical office and/or patient care, acute care hospital environment.

Must be able to travel locally between facilities and within the surrounding community.

Occasional exposure to minimal physical risk

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Company info

Sandoval Regional Medical Center