Outbound Contact Representative 3 FULLY Bilingual English/Spanish San Juan Puerto Rico

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Job Information

Humana

Outbound Contact Representative 3 (FULLY Bilingual English/Spanish) San Juan, Puerto Rico

in

San Juan

Puerto Rico

Description

The Outbound Contacts Representative 3 represents the company by making outbound contacts to members and/or providers regarding a variety of issues. The Outbound Contacts Representative 3 performs advanced administrative/operational/customer support duties that require independent initiative and judgment. May apply intermediate mathematical skills.

Responsibilities

The Outbound Contacts Representative 3 performs necessary follow up with members and/or providers. Ensures responses to member and/or provider inquiries are completed on a timely basis to achieve service and quality standards. Decisions are typically focus on methods, tactics and processes for completing administrative tasks/projects. Regularly exercises discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes and techniques, and works under limited guidance due to previous experience/breadth and depth of knowledge of administrative processes and organizational knowledge.

Required Qualifications

1-3 years working experience in a Call Center environment.

Previous inbound call center or related customer service experience

Proficiency in Microsoft Office applications, including: Outlook, Word and Excel

Adaptable with the ability to thrive in a fast paced environment

Strong attention to detail

Strong typing and computer navigation skills

Capacity to multi-task, including use of multiple computer applications simultaneously

Effective verbal and listening communication skills (English/Spanish)

Fully Bilingual - English/Spanish. Must be able to speak, read and write in both languages without limitations or assistance. See Additional Information on testing

COVID Vaccination:

We will require full COVID vaccination for this job as we are a healthcare company committed to putting health and safety first for our members, patients, associates and the communities we serve. If progressed to offer, you will be required to provide proof of full vaccination or documentation for a medical or religious exemption consideration where allowed by law.

Preferred Qualifications

Associate's or Bachelor's Degree

Experience in healthcare

Additional Information

Schedule

: 8 hr. shift between the hours of 8:00 am - 6:00 pm, Monday through Friday. Possible overtime and some weekends needed.

Training

: 2 weeks at Humana Office Hato Rey

Address:

Humana Office Hato Rey. 383 Avenue F D Roosevelt Avenue. San Juan, PR 00918-2131

Language Proficiency Testing (English/Spanish

): Any Humana associate who speaks with a member in a language other than Spanish and/or English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com